Frequently Asked Questions
Everything you need to know about shopping with Modern Citizen.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders under this amount, a flat rate of $8.00 applies. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. You can start your request through our online portal to receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific styling advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay for eligible orders.
Where are your clothes manufactured?
We partner with ethical factories globally, prioritizing fair labor practices and high-quality craftsmanship. Detailed information about the origin of each piece can be found under the 'Sustainability' tab on the product description page.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate cancellations or modifications within 30 minutes of order placement. Please contact our support team immediately for assistance.